Refund Policy - JUG FEST

Refund Policy

Effective Date: July 20, 2026

This Refund Policy ("Policy") governs all purchases made through applications and websites operated by JUG FEST d.o.o. ("JUG FEST," "we," "us," or "our"). This Policy forms part of, and is subject to, our Terms of Use.

1. Money-Back Guarantee

Where a money-back guarantee is presented at checkout for purchases made directly through our website, a refund may be granted only where all of the following conditions are satisfied:

  • The customer submits a request within thirty (30) calendar days of the original purchase date;
  • The customer has made active use of the application on at least fourteen (14) separate days within that thirty (30) day period. Usage will be verified internally by JUG FEST.

Eligibility. The guarantee applies once per customer, and only within the first thirty (30) days following the commencement of a subscription. It does not extend to upgrades, add-on purchases, one-time digital purchases, or subscriptions renewed following prior cancellation.

Scope of Refund. Where eligibility is established, JUG FEST will refund the most recent subscription charge only, excluding any trial fees. The refund is capped at USD 60.00 and will be issued to the original payment method. No more than one refund will be issued per customer.

Procedure. A request must be submitted to [email protected] within thirty (30) calendar days of the original purchase date, together with the account email address and a brief statement of the reason for the request. JUG FEST will review the request and respond by email within fourteen (14) business days. Where approved, the refund will be processed within fourteen (14) days and returned to the original payment method.

Clarification. The guarantee does not apply where the subscription was cancelled within the first fourteen (14) days of use, irrespective of whether the request is submitted within the thirty (30) day period.

2. Non-Refundable Purchases

The following categories of purchase are non-refundable:

(a) One-time digital purchases, including workbooks, guides, digital reports, analysis results, or other downloadable or instantly delivered materials, which are deemed consumed upon delivery.

(b) Refund requests arising from personal preference or purchase misunderstanding, including without limitation:

  • dissatisfaction with the product or a mismatch with expectations;
  • failure to cancel a subscription prior to renewal, or lack of awareness of an impending renewal;
  • a mistaken belief that the product was provided free of charge or under trial;
  • purchases made by a third party without the account holder's authorization (including a partner, child, or other unauthorized user);
  • non-use of the product following purchase.

(c) Auto-renewal charges, where the terms of automatic renewal were disclosed prior to purchase and the subscription was not cancelled in advance of the renewal date.

3. Purchases Made Through Third-Party App Stores

Where a subscription is purchased through the Apple App Store, Google Play, or another third-party platform, that platform is solely responsible for billing and refund determinations. JUG FEST is unable to issue refunds in respect of such purchases. Customers should direct refund requests to the relevant platform:

  • Apple App Store: requests may be submitted via reportaproblem.apple.com. Apple typically reviews such requests within thirty (30) days, at its sole discretion.
  • Google Play: requests may be submitted through Google Play's support channels.

4. General Provisions

Purchases that do not satisfy the eligibility criteria set out above are non-refundable and non-exchangeable, save as required by applicable law.

Jurisdiction-Specific Notices:

  • European Union residents: customers may withdraw from a digital content purchase within fourteen (14) days, unless they have expressly consented to immediate delivery and acknowledged the consequent waiver of the right of withdrawal. By completing a purchase, the customer agrees to immediate delivery and forfeits this right once content has been provided.
  • Residents of California and Connecticut (USA): customers may cancel within three (3) business days of purchase for a full refund.
  • Australian consumers: nothing in this Policy is intended to exclude, restrict, or modify any rights conferred under the Australian Consumer Law.

Where applicable consumer protection legislation confers rights that cannot be waived or limited by agreement, such rights shall prevail over the terms of this Policy.

5. Cancellation

A subscription may be cancelled at any time by:

  • (a) contacting JUG FEST at [email protected];
  • (b) managing the subscription within the application, where such functionality is available; or
  • (c) managing the subscription through the relevant App Store or Google Play account settings.

The following applies to all cancellations:

  • Deletion of the application or of the customer's account does not constitute cancellation of the subscription.
  • Cancellation takes effect at the end of the then-current billing period.
  • Access to premium features will continue until the end of the period already paid for.
  • No partial refund will be issued in respect of the unused portion of a billing period following cancellation.

6. Delivery

Upon successful purchase, the relevant subscription, plan, or digital product will be made available through the application and/or by email without undue delay. Where access has not been received within a reasonable period, customers should check their spam or junk folder and, if necessary, contact [email protected] for assistance.

7. Contact

For any queries regarding this Policy, please contact:

  • Entity: JUG FEST d.o.o.
  • Address: Tina Ujevića 5, Beograd (Palilula), Grad Beograd, PAK 139011, Serbia
  • Email: [email protected]
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